What We Did:
Social Media Marketing
Social Media Mgmt.
Digital Reputation Mgmt.
Turning Complaints Into Customer Service Wins
With great pride, Simonds builds homes and futures so that generations of Australian families can create lasting memories. Established in 1949, today Simonds faces a competitive digital market.
The brand came to us with a desire to enhance their social media offering in order to re-engage their audience and improve their reputation.
Solution & Results
We sought to create a tone of voice for Simonds that would resonate with its audience. Our social offering reflected this voice and content was created that would speak to customers, offer useful information and promote engagement. Over 12 months, audience numbers are up more than 50%, positive customer interaction is steadily increasing and negative feedback is at a plateau.