Our subscription model offers a unique approach to achieving the same end goal—an improved customer experience. The key differences lie in pace and flexibility. Many businesses prefer continuous improvement and optimization without committing to large, complex projects. This subscription allows for steady, ongoing enhancements at a pace that suits your current situation, even if you’re not ready for major changes. We’re committed to long-term support, providing weekly bite-sized improvements from production to maintenance.

We begin with an initial discovery meeting to understand your goals and objectives. During this meeting, we’ll define your goals and outline a roadmap. Based on your needs, we typically start with weekly sprints and check-ins. Tasks and requests are managed through Asana, with communication primarily via Slack and email. We are flexible and can adapt to your preferred project management tools as well.

We aim to simplify the process for both you and us. We recommend weekly sprint planning meetings to track progress, address needs, and ensure alignment with your preferences. Design requests can be made directly via Asana. Alternatively, you can share your ideas through Google Docs, wireframes, or brief Loom videos if you find those methods more convenient.

You can use our subscription for as long as you like and cancel anytime. There are no hidden fees or penalties for cancellation; the subscription simply will not renew for the following month. To pause or cancel the subscription, just let us know, and we’ll take care of it.

There’s no catch. This subscription model reflects our natural progression towards long-term partnerships. You can submit unlimited requests for any of our services. We will prioritize and work on these tasks in the agreed order as long as you are subscribed to one of our packages.

Building an in-house team with the capabilities we offer would cost at least $500K per year. Many of our clients have in-house teams and still choose our subscription for additional specialized resources. For companies without the resources to build a full-scale in-house agency, our subscription provides access to a broad range of expertise, including CRO, design, and optimization, without the overhead of hiring an entire team. We offer a fractional creative team to enhance or complement your in-house capabilities.

With nearly 10 years of hands-on experience, The Natives excels in the world of eCommerce, especially for food and drink, FMCG, health, and lifestyle brands. Our core offerings include: eCommerce Technology, Platform, Development, and Architecture Advisory: We guide you through the technical landscape to build robust eCommerce solutions. eCommerce Design, Strategy, and Brand Advisory: We help you create or enhance e-commerce-first brands and optimise customer experiences for better metrics and conversion. eCommerce Business & Organisation Advisory: We provide strategic advice to align your business operations with your eCommerce goals. We approach our clients as partners, not just projects. We’re experts in finding opportunities within challenges, prioritising customer brand and shopping experience. This dedication is evident in our support for audits, prioritisation, requirement gathering, and other targeted optimisations. .

Choosing the right plan is mostly about your preferred pace. Don’t stress about making the “wrong” choice; our plans are designed to adapt seamlessly, whether you want to scale up, scale down, or even pause or cancel. There’s no commitment until we’ve thoroughly discussed and mutually agreed on the tasks at hand. Think of the plans as a foundation for our collaboration, one we anticipate will endure and be mutually beneficial in the long run.

From the start, you’ll have a dedicated designer to keep things running smoothly and ensure we understand how you work. This commitment means you’re always up to date on your project’s status and timeline. We’re flexible about how often we check in and communicate, but we usually suggest a quick weekly meeting. During these sessions, we review current progress and pinpoint any outstanding tasks. Our adaptable approach ensures we understand your needs, determine the necessary work, assemble the best team, plan everything out, and prioritize projects. This way, we seamlessly integrate into your workflow, making our collaboration stress-free and aligned with your expectations.

We use Asana for our internal processes and time tracking. This enables seamless collaboration, allowing multiple team members and stakeholders to participate in managing tasks. We’re also flexible and open to integrating with other project management tools you may already be using to ensure compatibility with your preferred platform.

Absolutely! We’re all about making things easy for you. While we offer three standard plans, we’re happy to create a custom plan that fits your specific needs. Whether you need a lot or a little, we can design a plan that works perfectly for you. Just shoot us a message, and we’ll collaborate to design the perfect plan to meet your needs.

Our approach goes beyond design; we gather as much information from you as possible to truly understand your needs and preferences. This helps us craft the best design and identify areas for improvement. We thrive on collaborating closely with you to address the right issues in the right way. There’s no limit to revisions or requests; it’s all part of the natural evolution of our iterative process.

We structure our pricing for predictability and flexibility, which many businesses find valuable. This approach lowers the entry threshold, making it easier to start collaborations. As most of our partnerships evolve into long-term relationships, this model aligns with our goal of providing ongoing support that best serves our clients. Simply put, our subscription model eliminates uncertainty about prices and hours, guaranteeing consistent, high-quality design work. By choosing The Natives, you also avoid recruitment costs and administrative hassles, making it a simple and cost-effective solution.

No, there is no minimum commitment in our subscription. You can cancel anytime with monthly billing and adjust your subscription level up or down as needed.

Unlimited design means you can request as many designs as you need. We prioritize achieving your desired outcomes over imposing project limitations. Through our iterative approach, you control the pace and pricing. Collaboratively, we ensure your projects align with your specific needs and are delivered promptly according to your preferences.